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CQC Compliance Training Days.

Attend our expert CQC training days taking place nationwide throughout the year.

iBenchmark and CQC Compliance present…

Understanding the New CQC Framework and How to Achieve Outstanding.

Attend our expert CQC training days this year at locations nationwide. Hosted by National CQC Training Manager, James McQuillin. After the restrictions of the past 2 years, we are thrilled to announce our CQC training courses are back by popular demand!

“Excellent insight into CQC. The course was one of the most informative and interesting that I have attended in 10 years!”  – John, Affinity Trust

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James Mcquillin Round

James spent many years as the National Training Manager at the CQC and its predecessor, the Commission for Social Care Inspection. He is one of the founders of iBenchmark, the UK’s Leading CQC Compliance Software. He has a thorough insight into the expectations of the CQC and exactly what is required to be an ‘Outstanding’ provider.

He is passionate about supporting providers like you to understand compliance legislation and to achieve an Outstanding CQC rating. He has delivered this training course nationwide for many years, both internally within the CQC and externally to thousands of service providers.

We look forward to seeing you…

Our Next Events.

Venues have parking facilities and are accessible via public transport.

The session will run from 9am-5pm, and you will be provided with refreshments and an excellent working lunch (vegetarian options available).

Throughout the day, you will have the opportunity to network with your fellow healthcare professionals and speak with James McQuillin and our other guest speakers.

Course Agenda


  • History of the CQC and their standards


  • Understanding the inspection model
  • What are the 11 Fundamental standards?
  • The 5 Questions asked as part of the Inspection.
  • Mapping the standards to the 5 Questions
  • The CQC Evidence Matrix
  • Evidence that now demonstrates compliance for the 5 Questions
  • KLOE – key Lines of Enquiry
  • Why staff matter and How to prepare them
  • Identifying what you do Above and Beyond

How to conduct mock Inspections

  • Understanding SOFI (Short Observational Framework for Inspections)
  • How to carry out Observational Audits / reviews (using a CQC Inspectors methodology and guidance material)
  • Identify areas for improvement and the root cause from the video

On the day of inspection

  • First Impressions Matter
  • Time to Showcase your good work
  • Introductions (Who are the Inspection team?)
  • General house-keeping for everyone

After the inspection

  • Immediate
  • Team brief
  • 48 Hour Rule
  • Ratings
  • Characteristics of Each of the 4 Ratings
  • How often you will be Inspected
  • Draft Report

Hints and tips for achieving Outstanding

  • What constitutes outstanding?
  • Sharing Best Practice
  • Getting the most from the CQC Website

Why are Policies and Procedures so important?

  • Presentation by Darren Botes, Head of QPol at CQC Compliance

Expert Q&A / Networking

  • We will end our presentation with a 30 minute Q&A
  • An hour to network with fellow healthcare professionals and our speakers

A must attend training course. The course was fantastic- one of the best value for money courses I have ever done and of immense practical use. A must for anyone responsible for compliance in their organisation”
– Nick, Dental Practitioner

“Having attended several CQC led courses over the past years, this is the first time I have left thoroughly enjoying both the course and the contents. Your course reflects exactly what is required to be implemented from a CQC perspective because of James’ previous history as their National Training Manager.”
– A. Marjara, Care Home Manager

The course is extremely useful for:
  • Business Owners
  • Nominated Individuals
  • Registered Managers
  • Service Managers
  • Senior Staff
  • Team Leaders
  • Heads of Department
  • Directors
It is tailored for all sectors:
  • Domiciliary Care
  • Primary and Acute care services
  • Adult Social Care
  • Care Homes
  • GP’s and Doctors
  • Clinics
  • Dentists
  • Mental health services
  • Aesthetic Clinics
  • Other health or social care provider

Tickets are subject to limited capacity, so book yours now to avoid disappointment!

Tickets are £250.00 each. Pricing includes the training event, lunch buffet, and training resources to take away.

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