We can support with Crisis Management Turnaround.
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What Is Crisis Management Turnaround?
CQC Crisis Turnaround is the improvement of a service for organisations that have run into problems, resulting in an inadequate CQC rating or CQC enforcement action. These problems need to be resolved quickly and effectively so the company can continue to run and provide care for any patients currently under their care.
AT HLTH Resourcing, we offer leading crisis management turnaround support for organisations nationwide. This is led by Tracey Westwood, our Head of Compliance, who has experience both as a healthcare provider and as a CQC inspector, dealing specifically with CQC Notices and Crisis Management.
Tracey Westwood, Head of Compliance
Tracey is a well-respected former CQC Inspector and Registered Manager. With 22 years’ experience within the healthcare sector and the CQC itself, she brings an invaluable insight into the CQC’s complex expectations to our team. She understands the importance of proactive CQC Crisis Turnaround Support, and provides a management solution for health and social care providers going through this process. Day-to-day, Tracey sources exceptional trusted and compliant professionals for our clients, often supporting them during periods of crisis or sudden transition.
Enforcement Action Support.
We can offer you a proactive support package, tailormade to your individual circumstances.
If the CQC are taking enforcement action against you, we offer support with Civil Action such as Notices of Proposal (NOPs) and Notices of Decisions (NODs), alongside Warning Notices. This can include suspensions or restrictions being placed on services you provide, or an expectation to take urgent improvement action.
Our team of experts carry out a full compliance assessment of your current situation and support you to improve your service and demonstrate compliance. Their team of health and social care experts understand every service and situation is different, and work with you to create a bespoke plan that meets your current needs.
We will work with your interim manager to ensure that all changes and compliancy actions are being applied in the day-to-day management of your organisation.
Our clinically led team at HLTH Resourcing bring a wealth of industry insight and experience to the recruitment process, so you can trust our interim management support to be extremely high-quality and informed.
We believe in going above and beyond.
We can also help with…
We can provide legal services from a leading national law firm as well as the ability to collaborate, we know sometimes having an interim manager alone may not be enough.
We aim to exceed both the requirements of our clients and the aspirations of our candidates, this is why we strive to help our customers in whatever way possible, always looking for ways to go above and beyond.
Crisis management turnaround is needed if a company has been given a low CQC rating and has experienced subsequent action because of this. The CQC have the right to inspect healthcare services and enforce action if the services do not meet their standards of care.
After giving out a bad rating, the CQC give companies time to try and improve the services they provide to patients. This window of time is often just enough for a crisis management turnaround team to act and resolve the big problems that caused the healthcare company to receive a low CQC rating.
We also work closely with Brabners – a leading national law firm specialising in CQC enforcement action. This means we can additionally support with any legal requirements you have with regards to the Care Quality Commission.
We understand an interim manager alone may not be enough to help your provider improve or implement change at the most trying times. Which is why, through the triangulation of our specialised professional teams, we can offer an entire suite of proactive support for any healthcare provider when they need it the most.
What makes us different?
HLTH Resourcing, our pool of Interim Candidate Specialists have vast experience in high-pressure environments and are dedicated to helping and supporting providers through any situation.
If you require a Registered Manager urgently and don’t want to wait the three-month notice period most candidates have, we can provide you with a suitably experienced, immediately available Interim Registered Manager, who will oversee the day-to-day operations of your care provider for the short period it takes for us to find you a permanent manager.
We also work collaboratively with industry-leading experts at CQC Compliance and Brabners Solicitors to ensure you have a full Interim and Enforcement Support during your time of need. Through our collaboration we can offer a bespoke, creative and comprehensive service package every time, as soon as you need it.
Our clients mean the world to us.
We always aim to please, we aim to exceed the expectations of all our clients by providing an exceptional service. See what some of our clients think about us.
Options For Life.
“We first approached HLTH Resourcing as we really needed to recruit for our business, so I was introduced to Matt at HLTH Resourcing to help us find the best candidate possible. From our first conversation to the onboarding of the successful candidate the entire process was seamless! Matt was always on hand to provide guidance and advice, clearly explaining the processes and the candidates’ available; he really got a grasp on the candidate specification ensuring the shortlisted candidates would be a perfect fit for our organisation. In the end we only had to conduct one interview and we found the perfect candidate! You won’t find another company out there that takes the time to get to know you and your business like HLTH Resourcing do, the whole process feels bespoke from start to finish. Well done Matt – One for One!”
“The support and guidance provided by HLTH Resourcing has been invaluable to our organisation. We have worked closely with Matt Vass, the Recruitment Manager, who has taken time to know me and our business in order to find exceptional, bespoke candidates that have the right expertise for our provider. Due to Matt’s proficiencies in the sector, we have found a CQC Registered Manager that is the right fit for Inspira Care. We really feel like we’ve found our feet as a provider and a lot of that has been down to the hard work and dedication from the team at HLTH Resourcing.”
“We initially contacted HLTH Resourcing to help KASE Care with our registration with the CQC and we were extremely pleased with the wide-ranging support and guidance we received from the entire organisation. We were so impressed with the team at HLTH Resourcing, we decided to use their recruitment team to find us a Registered Manager. They have a pool of highly skilled, experienced candidates that we were able to choose from to fill our vacancy. The team have been phenomenal as they were always on hand to provide advice and guidance and we have developed an extremely productive and open working relationship with them. We have now recruited a highly ambitious and experienced CQC Registered Manager, as well as achieving a successful CQC registration – all thanks to the hard work of the team at HLTH Resourcing.”
Hill Homes Care.
“Thanks to the team at HLTH Resourcing, our business has never been in safer hands. As soon as we asked the team to help with our recruitment, they were quick to respond, providing a number of exceptional candidates for the role of CQC Registered Manager. They get to know your business in order to find you the right person for the job, based on their experience and expertise. Our new Registered Manager has helped our organisation excel, and has built strong relationships with our staff, showing dedication and pragmatism along the way. At Hill Homes Care, we thank HLTH Resourcing for their dedication to finding us an exceptional CQC Registered Manager that suits us. Without their hard work and commitment, we wouldn’t be where we are today.”
“We contacted HLTH Resourcing for help to recruit a new Registered Manager for the Calvert Reconnections neuro-rehabilitation service in Keswick, Cumbria. Following an extended delay due to the Covid pandemic, the service opened to clients in June 2021 as the UK’s first intensive acquired brain injury rehabilitation centre focused on outdoor activities.
This is where HLTH Resourcing came in. The team really impressed us in taking the time to gain a full understanding of our organisation and the demands of the vacancy. It was clear they wanted to find a candidate of an extremely high-quality as well as someone well matched to Calvert- a difficult task given the limitations of the region. They scouted an excellent candidate who we have taken on as our manager.. Thanks HLTH Resourcing! Your team were incredibly friendly and professional, and we are delighted to have such a positive outcome to your work.”